Refund & Credits Policy

1.1Credits are units used to pay for generations and other paid features. 1 credit has a nominal value of USD 0.01; RUB prices are set separately in the price list (https://a1-clip-app.armosphera.com/pricing). The credit cost of each operation is shown before you start it.

• Top-up credits (purchased one-off) never expire while your account exists.
• Plan credits (included in a monthly plan) are refilled at each renewal and do not carry over to the next billing period.
• Free, bonus and promotional credits have no cash value, may expire as stated in the offer, and are never refunded in money.
• Credits are spent in this order: free and bonus credits first, then plan credits, then top-up credits.
• Credits are not transferable between accounts and cannot be exchanged for money except as described below or required by law.

2.1If a generation fails for technical reasons (an error, a timeout, a provider failure, or a cancellation by the system) and no Output is delivered, the credits charged are returned to your balance automatically, once per generation. If a generation reported as failed later completes and the Output is delivered, the credits may be charged again for that Output.

2.2Credits are not automatically refunded when a generation completes successfully but you are unhappy with the artistic result, or when a request is blocked because it violates the Acceptable Use Policy. If an Output is materially defective (e.g. corrupted file, blank video), contact support.aladdin@armosphera.com within 14 days and we will review it and credit or regenerate where appropriate.

3.1Plans renew automatically. You can cancel at any time; access and plan credits remain until the end of the paid period.

3.2Refund of plan fees: if you request a refund after the initial purchase or a renewal and have not used any plan credits from that period, we will refund the payment in full. If you have used part of the plan credits, we will refund the unused part pro rata, minus credits spent, where required by law or at our discretion.

4.1Unused top-up credits may be refunded in money on request where required by mandatory consumer law (see Section 6). Otherwise, unused top-up credits remain on your balance and do not expire; refunds of unused paid credits are made where required by mandatory consumer law (see Section 6) and if we discontinue the Service.

5.1Money refunds are made to the original payment method (PayPal or, once available, СБП or bank card) in the original currency, within 10 business days of approval. Exchange-rate differences and fees charged by your bank or payment provider are outside our control. Requests: support.aladdin@armosphera.com, with your account email and transaction ID.

6.1Nothing in this Policy limits rights you have under mandatory consumer-protection law.

• Russia: under Article 32 of the Law of the Russian Federation "On Protection of Consumer Rights", a consumer may refuse a service contract at any time, subject to payment of the actual costs incurred by the provider. Accordingly, consumers in Russia may request a refund of unused paid credits and of the unused part of a plan, less the cost of credits already spent and documented actual expenses. Refund requests are processed within 10 days in line with Article 31 of that Law.
• EU/EEA and UK: you have a 14-day right of withdrawal from a purchase. By starting to use credits during that period, you expressly request immediate performance and acknowledge that you lose the right of withdrawal for the part of the service already supplied (credits spent); unused credits remain refundable within the 14 days.
• Armenia: rights under the Law of the Republic of Armenia "On Protection of Consumer Rights" apply.

7.1If you open a chargeback or payment dispute, we may suspend your account during the dispute and deduct the corresponding credits. Please contact us first — most issues are solved faster directly. Abuse of refunds (e.g. repeated refund requests after consuming Outputs) may lead to refusal of further refunds and account termination.

8.1If you close your account, you may request a refund of unused paid credits as described above before closing. If we terminate your account for a serious breach, unused credits may be forfeited to the extent permitted by applicable law. If we discontinue the Service, we will refund unused paid (non-bonus) credits at the price paid.